Refund policy

The free trial

Every new business gets 30 days free with all modules unlocked and no card required. No payment is taken before the trial ends.

Your first paid month

A request within 14 days of the first payment is refunded in full, without needing a reason.

After that

Subscriptions are charged monthly in advance and are not pro-rated on cancellation. Access continues to the end of the paid period. Past months are not refunded.

Always refunded

• We charged you after you cancelled.
• We charged you twice for the same period.
• Tindro was unavailable for more than 24 hours in a month because of a fault on our side, we will refund that month in proportion, or extend your period, whichever you prefer.
• You were charged for a module you never switched on.

How to ask

Email [email protected] from the address on the account, with the business name. We will reply within 3 working days, and approved refunds go back to the original payment method within 10 working days.

Disputes

Reply and the request will be reviewed again. Nothing in this policy affects your rights under Philippine consumer law.